Due to the introduction of the new allocations policy we are receiving an extremely high volume of enquiries.
We currently have a large backlog of enquiries and our estimated time for responding to your enquiries via email or message board is 20 working days.
Please do not send repeat messages, we have got your message and will contact you as soon as possible
If you need your log in details please provide your name, address, date of birth, national insurance number and valid email address so that we can locate your account. We will not respond to requests without these details
We apologise for any inconvenience and thank you for your patience at this time